FAQs

TENANTS

HOW TO SUBMIT A MAINTENANCE REQUEST

The best way to get your maintenance issues addressed in a timely manner is to submit a maintenance request online through the portal. It’s important that you enter detailed description of the issue that you are having and upload pictures of the issue so our technicians can properly diagnose the issue and come to your home prepared to fully resolve the problem.

There are two ways of submitting a maintenance request:

Through the web tenant portal (on your computer)

Through the tenant app (on your phone/mobile device):

HOW TO MAKE PAYMENTS ONLINE

You can make your payments online through our tenant portal or tenant app. You can pay with a checking account and Credit/Debit card (there is a transaction fee when paying with a card). The payment will post to your tenant portal immediately but can take 2-3 business days to process through your financial institution. You can make one-time payments or set up automatic payments so your rent will be paid on time every month.

HOW WE DO COLLECTIONS

The payments are due on the 1st but late after the 3rd. If we do not receive any type of communication from you about your balance or a full payment, a property manager assistant will be calling you to collect and see when you will be able to make your full payment.

NSF FEES

A Non-Sufficient Funds Fee is a type of fee of $30.00 that will be added to your account for making a payment through the online portal and the payment getting returned by your bank. There are different reasons why your payment can be reversed:

  • Not having sufficient funds in your account
  • Entering the wrong banking information
  • Selecting a different payment method than the one you’re paying with

If your payment is reversed, the online payment option will be blocked for the next 6 months and you would have to make your payments with certified funds (Money Order or Cashier’s Check) at the office or to our PO Box 59102, Birmingham, AL 35259

EARLY TERMINATION POLICY

We are sorry to see you leave. If you really need to do it, you need to know this important information:

  • You have to keep paying the rents until new tenants are in place and begin paying rent.
  • There will be a “Re-Leasing Fee” or “Termination Fee” which is an amount equal to one month’s rent.
  • You will be responsible for returning the property in its original condition.

Please refer to our Early Termination Policy for our entire policy.

WHAT TO EXPECT WHEN A PROPERTY IS BEING SOLD

If the property that you are renting is being sold, your current lease will still be in effect so please don’t worry about you having to vacate the property. However, we will still require your help with the following:

  • There will be inspections/appraisals of the property so we will work with you on scheduling accordingly.
  • If we can’t communicate with you we will have to post a 48-hour notice on your door to inspect the property.

RENEWAL PROCESS & ZINSPECTOR

Before the renewal is sent, you will receive an email requesting you to perform a renewal inspection by taking pictures of the property and uploading them into the app. You will have 7 days after the inspection is sent to complete it. If we don’t receive the inspection within that time frame you will be charged a fee, as stated on your lease.

The Lease Renewals are sent 90 days prior to the end of your current lease agreement. You will have to log into your portal with your email address and password to sign the renewal.

PROSPECTS

APPLICATION CRITERIA

If you are interested in renting one of our properties, please go to: https://www.signalrents.com/rental-search/ to see a complete list of our requirements before you apply.

SUBMITTING AN APPLICATION

To submit your application please go to https://www.signalrents.com/rental-search/ 

Click the hyperlink “Submit an application” that is listed right next to the property that you are interested in. You will be required to create an account, submit your personal information and upload the required documents.

The screening process usually takes up to 7 business days to complete; this depends on how quickly we can verify the information provided, and if you provided the necessary documentation.

SCHEDULE A VIEWING

To see the properties that we have available and schedule viewings for the ones that you are interested in, please go to: https://www.signalrents.com/rental-search/ 

Click the “Schedule Viewing” button on the property you’re interested in.

You will receive automated text messages on the phone number you used to register with instructions to view the property, please read through them and follow the instructions provided.

Make sure to be on time to your viewing, otherwise, you will have to schedule another one.

HOW TO USE CODEBOXES FOR VIEWINGS

When you go to see a property, you will find a codebox on the front door or back door.

After confirming your appointment by replying to the text message, you will be asked to reply with the 8 digit code that is located on the codebox, please reply with the code only. 

After that, you will receive a 4 digit code in order to open the codebox.

There’s a 3 step process to open it:

  1. Press in the 4 digit code.
  2. Press ENTER.
  3. Press & release the part that says CODEBOX. (Please try pressing harder if it doesn’t open)
  4. Don’t forget to put the key back in the codebox once you’re done with your viewing.